At Kalaiva, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://kalaiva.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our site or place an order, we may collect the following information:
- Personal Information: Name, email address, phone number, shipping/billing address.
- Payment Details: Processed securely through third-party payment gateways. We do not store your credit/debit card information.
- Photos & Customization Data: Images and text provided for customized orders.
- Device & Usage Information: IP address, browser type, device info, and pages visited via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and support
- Personalize your shopping experience
- Improve our website and services
- Send promotional emails (only if you opt-in)
- Prevent fraud or misuse
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
However, we may share data with trusted third parties only when necessary:
- With delivery partners to ship your order
- With payment gateways to process your transactions
- With analytics services (like Google Analytics) to improve our site
- When required by law enforcement or legal obligations
All third-party services we use are GDPR and data-security compliant.
4. Cookies
Our website uses cookies to:
- Store your preferences
- Understand user behavior
- Offer a smoother shopping experience
You can disable cookies through your browser settings, but this may affect certain features of our website.
5. Data Security
We use secure encryption (SSL) and Shopify’s built-in security systems to protect your personal and payment information.
While we take necessary precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request details of the data we hold about you
To do so, email us at [your support email].
7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect information from minors.
8. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated date.
Please review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns regarding your privacy or data, reach out to us at:
📧 contact@kalaiva.com
📞 9359117785