Welcome to kalaiva! These Terms & Conditions outline the rules and regulations for the use of our website https://kalaiva.com and the services we offer.
By accessing this website and/or placing an order, you agree to accept and be bound by the terms described below. If you disagree with any part of these terms, please do not use our website.
1. General Information
Kalaiva is an Indian-based brand offering customized photo frames, paintings, wall art, clocks, and other décor items. We operate through our Shopify-powered website.
2. Products & Customization
All our products are handcrafted or made to order based on the customization you provide.
Please ensure that all information (photos, text, messages, names, dates, etc.) you submit is correct. We are not responsible for errors due to incorrect input.
Colors and textures may slightly vary due to lighting, screen differences, or material availability.
3. Order Confirmation & Processing
Once your order is placed, you will receive an order confirmation via email.
Customized orders take approximately 3-5 days for processing before shipment. (You can fill in your typical processing time.)
We reserve the right to cancel any order if we are unable to fulfill it due to unforeseen reasons. In such cases, the full amount will be refunded.
4. Pricing & Payments
All prices are listed in INR and are inclusive of applicable taxes unless mentioned otherwise.
Payment must be made in full at the time of order. We accept major credit/debit cards, UPI, and other online payment gateways supported by Shopify.
Kalaiva reserves the right to modify prices at any time without prior notice.
5. Shipping & Delivery
We offer shipping across India. Delivery timelines depend on the product type and location.
We are not responsible for delays caused by courier partners or due to natural or political disturbances.
Please ensure your shipping address and contact details are accurate. Kalaiva is not liable for delivery issues due to incorrect information.
6. Return, Replacement & Refund Policy
Since most of our products are personalized, returns are not accepted unless the product is received damaged or incorrect.
Any damage or discrepancy must be reported to us within 48 hours of receiving the order, along with unboxing photos and videos.
If approved, a replacement will be initiated or a refund issued at our discretion.
7. Intellectual Property
All content, images, logos, designs, and product visuals on kalaiva.com are the intellectual property of Kalaiva and are protected under applicable copyright laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.
9. Modifications to Terms
Kalaiva reserves the right to revise these Terms & Conditions at any time. Updates will be posted on this page with the revised date.
10. Contact Us
For any questions or concerns regarding our Terms & Conditions, feel free to contact us at:
📧 Email: contact@kalaiva.com
📞 Phone/WhatsApp: 9359117785